Kanguru BR-DUPE-S1 Podręcznik Użytkownika Pobierz pdf (Strona 73)

Do I need to upgrade my

system’s firmware?

Unless your Duplicator is unstable, we strongly suggest not

upgrading your system’s firmware. Do not attempt to upgrade the

system’s firmware unless instructed to do so by a Kanguru Solutions

Technician. Please contact Kanguru Solutions Tech Support if you

think you need to upgrade your firmware.

System fails to upgrade

firmware.

This could be due to a more serious issue. Contact Kanguru Tech

Support immediately at 508-376-4245.

Can I load data directly

from my computer to my

system’s hard drive?

In order to load data from your computer to your Duplicator, you

must first install the provided Kanguru Media Manager software.

For more information on using the software, please see Appendix C:

Kanguru Media Manager (Hard drive models only), p.85.

Some writers will not

create copies.

If those writers are associated with an external connection, please

make sure the USB connection is off and restart your system. For

more information, please see section 3.15 USB Connection, p.57.

Reset the system back to the default settings.

I get “Label Not Found”

error message when trying

to load a LightScribe file.

Please verify that the LightScribe label’s filename does not contain

any symbols or foreign characters.

Please verify that the label file has a “.lsi” extension, like “abc.lsi”.

Please verify that the LightScribe label file is located under the root

directory on your data CD.

Make sure that the .lsi file was created using the included LightScribe

Template Labeler software.

Hard Drive not displayed

at full size

Hard drive manufactures use a conversion rate of 1GB = 1 Billion

Bytes or 1000^3 Bytes. However, most Operating Systems, including

our Duplicator uses the standard conversion rate of 1GB = 1.074

Billion Bytes or 1024^3 Bytes. Therefore, an advertised 250GB

(250 Billion Bytes) hard drive’s true capacity based on our system’s

standard is approximately 233GB (may vary from system to system).

Cannot access the

Duplicator’s HDD from

the Duplicator.

Make sure that the USB Connection is not turned On (see section

3.15 USB Connection, p.57)

Cannot access the

Duplicator’s HDD from a

computer.

Make sure that the USB cable is connected securely from your

computer to the Duplicator.

Make sure that the Make sure that the USB Connection is turned On

(see section 3.15 USB Connection, p.57)

If you are receiving an error message from your computer stating that

the drive isn’t formatted, make sure that you have Kanguru Media

Manager installed (see Appendix C: Kanguru Media Manager (Hard

drive models only), p.85).

Even though the USB Connection has been thoroughly tested,

there’s still a chance that your computer is not compatible with

the Duplicator’s USB connection. Please contact your computer

manufacturer for possible configuration changes to make it work, or

try connecting the Duplicator to another computer.

Troubleshooting

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